Refund Policy – MarstenWear

 

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@marstenwear.com.

Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs.

You can always reach out to us for any return-related questions at support@marstenwear.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

• The item is faulty

• The item is damaged

• You received the wrong item

We’ll evaluate the issue and make it right as quickly as possible.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is approved, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund has been approved.

If approved, the refund will be automatically processed to your original payment method within 10 business days.

Please note:

• It may take additional time for your bank or credit card company to process and post the refund.

• If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at support@marstenwear.com.