Privacy Policy

Privacy Policy

This Privacy Policy describes how MarstenWear (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from support@marstenwear.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details: name, address, phone number, email

  • Order information: billing/shipping address, payment confirmation, email, phone

  • Account information: username, password, security questions

  • Shopping activity: items viewed, added to cart, or saved to wishlist

  • Customer support content: communications you choose to send us

Some features of the Services may require this information. Declining to provide it may limit your ability to use certain features.

Information We Collect Through Cookies

We automatically collect certain usage data using cookies and similar technologies. This data includes:

  • Device and browser information

  • IP address

  • Site interactions and preferences

  • Account login and browsing activity

Information We Obtain from Third Parties

We may receive information about you from third-party sources such as:

  • Service providers (e.g., Shopify)

  • Payment processors (e.g., credit card companies)

  • Marketing and analytics tools

  • Online tracking technologies (e.g., pixels, SDKs)

This information is handled in accordance with this Privacy Policy. We are not responsible for the accuracy or practices of third-party data sources. Please refer to their respective privacy policies.

How We Use Your Personal Information

  • To Provide Products and Services: Including processing payments, fulfilling orders, shipping, account setup, and enabling reviews.

  • For Marketing and Advertising: Including emails, SMS, or website promotions. May also be used to personalize your shopping experience.

  • For Security and Fraud Prevention: To detect and respond to suspicious activity and protect your account.

  • To Communicate With You: For support, service improvements, or transaction-related notices.

Cookies

We use cookies to improve your browsing experience and optimize our Site. For information about cookies used through Shopify, visit:
https://www.shopify.com/legal/cookies

You can adjust cookie preferences in your browser, but this may affect functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information to:

Category Recipients
Identifiers (e.g., contact, order, account info) Vendors, marketing partners, affiliates
Commercial information (e.g., purchases, customer service records) Same as above
Internet activity (e.g., usage data) Same as above

We may also share information:

  • With your consent

  • To comply with legal obligations

  • In business transitions (e.g., merger, acquisition)

  • To protect rights and enforce our terms

We do not use or disclose sensitive personal information for purposes of inferring characteristics about you.

User Generated Content

Any content you post publicly (e.g., product reviews) is visible to others. We are not responsible for how others may use, share, or access that content. Please share cautiously.

Third Party Websites and Links

Our Site may link to third-party platforms. We are not responsible for their privacy or security practices. Review their policies before providing personal information on such platforms.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

Security and Retention of Your Information

We use industry-standard safeguards to protect your information. However, no method is 100% secure. Please avoid transmitting sensitive data through unsecured channels.

We retain your data only as long as necessary to fulfill the purposes described, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access/Know: Request details about the data we hold

  • Delete: Ask us to erase your data

  • Correct: Fix inaccurate information

  • Portability: Request a copy or transfer of your data

  • Restrict Processing

  • Withdraw Consent

  • Appeal a decision related to your request

  • Manage Communications: Unsubscribe from promotional emails anytime

To exercise your rights, contact us at support@marstenwear.com. We may verify your identity before processing your request.

We do not discriminate against you for exercising these rights.

Complaints

If you have concerns about how we handle your information, please contact us at support@marstenwear.com. If unsatisfied, you may have the right to contact your local data protection authority.

International Users

Your data may be transferred outside your country, including to the United States. We rely on approved mechanisms (e.g., Standard Contractual Clauses) when transferring data from Europe.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 Email: support@marstenwear.com